Refund Policy

For Students and Tutors

 

Imparo Refund Policy

 

If the Student cancels:

- A full refund will be provided to a student if they cancel 24 hours or more before the booked time of class. 

- No refund will be provided to a student if they cancel within 24 hours of the booked time of class.

 

If the Tutor cancels:

- If a tutor cancels a class within 24 hours of the booked time, or is unavailable on the day, the student will receive a full refund and 25% discount on their next class.

 

 

Repeat cancellation of class by Tutor:

- A tutor may cancel a class up to 24 hours prior to the booked time. 

- If a tutor cancels a class within 24 hours of the booked time, they will be given a warning (excepting a valid reason with proof). 

- Any second time a tutor cancels a class within 24 hours of the booked time their profile will be suspended for two weeks (excepting a valid reason with proof).

- Any third time a tutor cancels a class within 24 hours their profile will be removed from Imparo pending a management decision (excepting a valid reason with proof).